Returns

ORDERS AND RETURNS

We want you to be pleased with your order. If for any reason you are unhappy with your product and would like a refund or exchange then please return it to us within 28 days of receipt in an unused condition. Please see below for full terms and conditions.

FAULTY OR DAMAGED ITEMS

In the unlikely event of an item arriving faulty, please contact us within 48hours of receipt by phone or email and we will be happy to arrange for a replacement . 

INCOMPLETE ORDERS

Please contact us within 48 hours of receipt if your order is incomplete.

  • We are happy to replace most products but there are some exceptions that cannot be returned unless they are faulty. These products include earrings and items made to order items, including all bespoke furniture.
  • Products returned to us must be in a resaleable condition. Products should be unused, in their original packaging with all labels attached.
  • With the exception of faulty goods Nkuku are not responsible for the cost of returning products to us. We always advise that you obtain a certificate of postage.
  • Please allow us up to 5 working days from receipt for your return to be processed. 
  • Goods purchased online cannot be returned or exchanged at the Nkuku Lifestyle Store.
  • Please see full terms and conditions 

There are a number of ways that products can be returned to us. If you are returning a product, please make sure that you complete the returns form on your delivery note and place it inside the box you are returning.

HOW TO RETURN A PRODUCT
RETURNING A PRODUCT USING ROYAL MAIL

On the back of your delivery note you will find a returns label, you will need to include your Invoice Number on this label and stick the label on the box you are returning. Once this is complete you may then take the box to the post office and pay the required returns amount. We kindly request that you ensure that any returned products are well protected and packed for posting, and we always advise obtaining proof of postage.

RETURNING A LARGE ITEM

Unwanted large items can be returned by using our courier collection service. The cost of this service is £16 per item. Please contact us  for more details on how to arrange this service. Please note that this service cannot be used to return items of furniture.